This Privacy Policy explains how JewelConnect collects, uses, stores, shares, and protects information when users access our website, mobile application, subscription services, member directory, lead forms, and related business networking features.
1. Who We Are
JewelConnect is a subscription-based aggregator platform designed to connect jewelry wholesalers, retailers, marketers, brands, and related business users across India. In this policy, "JewelConnect", "we", "us", or "our" refers to the operator of the JewelConnect platform.
2. Information We Collect
We may collect the following types of information:
- Account information such as name, business name, role, city, phone number, email address, password, and profile details.
- Business verification information such as GST details, business category, address, catalog details, and trade preferences.
- Subscription and billing information such as plan type, payment status, invoice details, and transaction references. Payment card, UPI, or banking credentials are processed by payment gateway providers and are not stored by us unless explicitly required by law.
- Content uploaded or submitted by users, including product catalogs, business requirements, messages, images, offers, and marketing collaboration requests.
- Usage information such as login activity, pages viewed, searches, filters, connection requests, device type, browser type, IP address, app version, crash logs, and diagnostic data.
- Support information provided when you contact us for help, complaints, onboarding, refunds, or account changes.
3. How We Use Information
We use collected information to:
- Create, verify, and manage user accounts and business profiles.
- Provide subscription-based access to member discovery, collaboration tools, catalogs, and connection features.
- Show relevant wholesalers, retailers, marketers, products, campaigns, or business opportunities.
- Process subscriptions, billing, renewals, invoices, account upgrades, and payment confirmations.
- Communicate service updates, onboarding information, support responses, security alerts, and important policy changes.
- Improve platform performance, search quality, fraud prevention, and user experience.
- Comply with applicable laws, tax requirements, payment obligations, dispute resolution needs, and lawful government requests.
4. Legal Basis and Consent
By creating an account, submitting a form, purchasing a subscription, or using JewelConnect, you consent to the collection and use of information described in this policy. We also process information where it is necessary to provide our services, perform a contract, meet legal obligations, protect legitimate business interests, prevent misuse, or comply with applicable Indian laws.
5. Sharing of Information
We do not sell personal information. We may share information in these cases:
- With other subscribed members when you publish a business profile, send a connection request, share a catalog, or participate in collaboration features.
- With service providers such as hosting vendors, analytics providers, payment gateways, verification partners, customer support tools, and communication providers.
- With professional advisers, auditors, tax consultants, or legal authorities where required for compliance or dispute handling.
- With law enforcement, regulators, courts, or government authorities when required by applicable law or lawful request.
- During a merger, acquisition, restructuring, or business transfer, subject to reasonable confidentiality protections.
6. Payments and Subscriptions
JewelConnect may use third-party payment processors to handle subscriptions, renewals, and invoices. These providers may collect payment details directly under their own privacy policies and security standards. We receive limited payment information such as payment status, transaction ID, plan name, billing amount, and invoice reference.
7. Data Retention
We retain information for as long as needed to provide the service, maintain subscription records, resolve disputes, meet accounting or legal obligations, prevent fraud, and enforce our agreements. Users may request account deletion, after which we will delete or anonymize eligible information unless retention is required by law, compliance, security, or legitimate business needs.
8. Account Deletion and User Rights
Users may request access, correction, update, export, or deletion of their personal information by contacting us. Some business, payment, tax, fraud-prevention, or legal records may be retained where required. If JewelConnect offers in-app account deletion, users may also use that option from account settings.
9. Security
We use reasonable technical and organizational safeguards to protect user information, including access controls, secure hosting practices, and restricted internal access. However, no online platform can guarantee absolute security. Users are responsible for protecting their login credentials and reporting unauthorized account activity.
10. Cookies, Analytics, and Device Data
Our website and app may use cookies, local storage, analytics tools, or device identifiers to remember preferences, understand usage, improve performance, detect errors, and protect the platform. Users may control some cookie settings through their browser or device settings, but disabling them may affect functionality.
11. Children's Privacy
JewelConnect is intended for business users and is not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we learn that a child has submitted information, we will take appropriate steps to delete it.
12. International Processing
JewelConnect is designed for users in India, but some service providers may process or store data in other locations. Where this happens, we take reasonable steps to ensure appropriate protection consistent with this policy and applicable law.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of JewelConnect after changes means you accept the updated policy.
14. Contact Us
For privacy questions, data requests, account deletion, or complaints, contact us at:
JewelConnect Support
Email: support@jewelconnect.in
Location: India